In August, the number of car complaints increased by 14.1% year-on-year: components aging became a severely affected area
Recently, the domestic automobile consumer market has attracted widespread attention. According to the latest statistics, the number of complaints about sedans nationwide in August 2023 increased by 14.1% year-on-year, of whichPart aging problemBecome the focus of consumer complaints. This phenomenon reflects the quality hazards brought about by the extension of the vehicle's service life, and also puts forward higher requirements for the after-sales service capabilities of automobile manufacturers.
According to the complaint data in August released by China Automobile Quality Network, the number of complaints in sedan reached 4,872, a significant increase from 4,271 in the same period last year. The following is a comparison data on the number of car complaints in the past three months:
| month | Number of complaints (item) | Year-on-year growth rate |
|---|---|---|
| June 2023 | 4,521 | 9.8% |
| July 2023 | 4,689 | 12.3% |
| August 2023 | 4,872 | 14.1% |
From the classification of complaints,Part aging problemIt accounts for as high as 37.2%, ranking first among all kinds of complaints. Specifically manifested as:
| Types of complaints | Percentage | Typical performance |
|---|---|---|
| Part aging | 37.2% | Cracked rubber parts, deformation of plastic parts, corrosion of metal parts |
| Electronic system failure | 23.5% | Central control screen of death, reversing image failure |
| Power system issues | 18.7% | Transmission jerks and engine noise |
| Other questions | 20.6% | Interior noise, air conditioning without cooling, etc. |
Expert analysis:Li Ming, chief expert of China Automotive Technology Research Center, said: "In recent years, due to the economic environment, consumers' car replacement cycle has been significantly extended, and the average service life has been extended from 5-6 years to 7-8 years. In current automotive designs, the design life of some non-core components is often only about 5 years, which leads to large-scale aging problems after 3-5 years of use."
From the perspective of brand distribution, the top five car brands in the number of complaints are:
| Ranking | brand | Number of complaints (item) | Main issues |
|---|---|---|---|
| 1 | public | 682 | DSG gearbox jerks and sunroof leaks |
| 2 | Toyota | 587 | CVT gearbox abnormal noise and thin paint |
| 3 | Honda | 523 | Increased oil and poor sound insulation |
| 4 | Nissan | 498 | CVT gearbox jerks and interior sound |
| 5 | Buick | 432 | Engine shaking, car system stuttering |
Consumer Voice:Mr. Wang, a Corolla owner from Beijing, said: "My car has been used for more than 6 years. Recently, I found that the door seal strip is severely cracked and water seepage will occur on rainy days. The 4S store said that this is normal aging and needs to be replaced at your own expense. The cost is more than 2,000 yuan, which feels very unreasonable."
Industry advice:In response to the increasingly serious aging problem of components, automotive industry experts have put forward the following suggestions:
1. The manufacturer should extend the warranty period of consumable parts, especially rubber, plastic and other parts that are prone to aging;
2. Establish a more complete after-sales service system and provide reasonable component replacement solutions;
3. When purchasing a car, consumers should pay attention to the long-term reliability of the vehicle, not just the configuration and price of the new car;
4. Relevant government departments should strengthen the formulation and supervision of automotive parts quality standards.
With the continued growth in car ownership and the extension of service life, the problem of component aging may further highlight. This is not only a test of the quality of automobile manufacturing, but also a challenge to the after-sales service system. How to balance cost control and quality assurance will become an important topic in the future development of the automotive industry.
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